Amazon Prime customers need to watch out for this scam
Amazon Prime customers need to take extra care as news of an ongoing scam comes to light.
The Chartered Trading Standards Institute issued the warning after finding further evidence of the phishing scam.
If you’re an Amazon Prime customer, you are one of 7.9 million households in the UK which subscribe to this service.
Scammers are targetting Amazon Prime users via email and telephone calls, with a series of different phishing scams.
In one scam, people receive an automated telephone call saying they have opened an Amazon Prime account and should ‘press one’ to cancel the subscription.
When the victim presses the button, the call is connected to a scammer posing as an Amazon customer service representative.
The scammer tells their victim that the Amazon Prime subscription was purchased fraudulently due to a supposed security flaw on their computer.
The bogus Amazon representative then asks for remote access to the recipient’s computer, supposedly to fix the security breach.
Don’t grant scammers remote access to your computer; it gives them the ability to steal your personal information, including passwords and banking information.
There’s an email version of the scam doing the rounds too, claiming the victim has started an Amazon Music subscription at £28.99 a month.
Within the phishing email is a link to cancel the subscription and request a refund. When clicking on the link, you are asked to enter your card details to receive the refund.
Katherine Hart, Lead Officer at CTSI, said:
Due to the COVID-19 pandemic, people are spending more time at home and more people are using internet platforms for shopping than ever before. Phishing scams targetting users of big platforms like Amazon have existed for a long time, but the current crisis has made them more vulnerable.
Amazon will never cold-call customers, nor ask for remote computer access or payment over the phone. Do not give any details to the caller, and always verify directly with Amazon by logging into your official account and contacting customer support. Anyone who receives these calls or emails should report them to Action Fraud, or if in Scotland report it to Police Scotland by dialling 101.
If you think you’ve been scammed, report it to Action Fraud, or if in Scotland dial 101 and report it to Police Scotland.
Advice and guidance on how to protect yourself, or your business, from fraud and cybercrime, is available at gov.uk/coronavirus-fraud-and-cyber-crime.
To report email scams, contact the National Cyber Security Centre (NCSC) by emailing email@example.com